Refund policy

Returns & Refund Policy

Returns

We offer a 7-day return policy, meaning you have 7 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

• In the same condition as received

• Unworn or unused

• With original tags attached

• In its original packaging

• Accompanied by a receipt or proof of purchase

To initiate a return, please contact us at maisonhats@gmail.com.

Returns must be sent to the return address provided on your package.

If your return is approved, we will provide a return shipping label along with detailed instructions on how and where to send your item. Returns sent without prior authorization will not be accepted.

For any return-related questions, you can always reach us at maisonhats@gmail.com.

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Damages & Issues

Please inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and resolve it promptly.

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Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods (food, flowers, plants)

• Custom or personalized items

• Personal care and beauty products

• Hazardous materials, flammable liquids, or gases

Sale items and gift cards are final sale and cannot be returned.

If you have questions about a specific item, please contact us before initiating a return.

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Exchanges

The fastest way to receive a different item is to return your original purchase. Once the return is approved, you may place a new order separately.

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European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your purchase within 14 days, for any reason and without justification.

Returned items must meet the same eligibility requirements listed above, including original condition, tags, packaging, and proof of purchase.

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Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, refunds will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at maisonhats@gmail.com.

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